Case study 03 / 07Higher education

UMB School ofGraduate Studies

Making complex academic options clear and navigable, so students can confidently choose the right graduate program.

Clientgraduate.umaryland.edu ↗
RoleUX Design
Agencyidfive
Graduate students hooded at UMB commencement
The client

The University of Maryland Graduate School is a leading hub for health and biomedical education, offering dozens of advanced programs for future researchers and practitioners.

The problem

Students couldn't find their way to the right program.

The information architecture was fragmented, navigation paths were unclear, and the existing program finder took multiple steps and often surfaced incomplete or irrelevant results.

The question

How might we help students feel confident they have found the right graduate program for them?

Every move below is an answer to that question.

The architectureBefore / after

The old nav mixed student utilities in with the story of the school, and discovery was a catalog to browse. The restructure separated the two and reframed programs around where a student wants to end up.

Before · May 2022 After About Admissions Program Explorer Costs and Aid Student Resources — utility, mixed into the nav — The Grid PALLA MyUMB Directory Blackboard SURFS Forms Utility bar, separated Program Finder Forms / MyUMB / Blackboard Apply / Give / Request Info About Welcome Why Choose UMSGS? News Faculty Directory Admissions Getting Started Cost & Aid How to Apply Your Application Status After Your Decision Academics Programs Programs by Career Path Master's / Doctoral / Certificates Online Learning Student Resources Dates and Deadlines Student Life Campus Life Utility links pulled out of the main nav. Discovery reframed around career path, not catalog.
Navigation captured from the Internet Archive (May 2022) and the live site today.
Move 01 / 03

Navigation

In interviews, students described the difficulty of finding what they needed through the menu. I reorganized the information architecture to be process, opportunity, and outcome driven, giving fast access to utilities and programs.

New outcome-driven navigation in motion
New outcome-driven navigation in motion
Move 02 / 03

Program finder

Research showed the old finder demanded too many steps and still hid results. I redesigned it to hold every option on one page: a simple search, a multi-faceted filter, and clear results.

The redesigned one-page program finder
The redesigned one-page program finder
Move 03 / 03

Mini quiz

Staff flagged how hard it was for students to sort through the many options inside the Physician Assistant program. I built a short survey that routes each student to the PA pathway that best fits their interests.

The PA pathway mini-quiz
The PA pathway mini-quiz
Impact

The redesign turned a fragmented graduate ecosystem into an outcome-driven one. Utilities moved out of the way of the story, every program now sits on a single filterable page, and the school's most complex program routes students by interest instead of asking them to decode a catalog.

7Student utilities pulled out of the main nav
1Page holding every program, searchable and filterable
3Guided routes built: navigation, finder, and quiz
My role

I built the prototype and ran usability testing for this project. Both are internal and can’t be accessed at this time.

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